Assistance Tickets
A ticket can be used for either solving a functional or technical issue or build reports, as follows:
Create a PWA view = 1 ticket
Edit and refresh 1 Excel report = 1 ticket
Debug 1 Project OnLine report = 1 ticket
Create 1 Project OnLine report «List » = 2 tickets
Build 1 Project OnLine report «Pivot Table» = 4 tickets
Build 1 Project OnLine report « Indicators » (dashboard with performance indicators or KPI) = 2 tickets
Link Project OnLine users to Active Directory = 4 tickets
An issue can be:
An error message on Project Pro or Project Web App
An error in a report
A stuck queue
An error in the authorization rights of one user or group
When you buy your first set of tickets, a file with the name of your company is initialized in order to know the access codes needed for the resolution of the anomalies, the context of the interventions… This file enables a true following and a personalized Assistance until the utilization of the last ticket.
For every issue, an email for the diagnostic with acknowledgement of receipt and an email for the intervention are sent to inform you for the best solution offered given the limits of the Microsoft Software. We commit to answer to your demand within 48 hours, period which can be extended for the more complex cases to 72.
Main benefits
- A better anticipation of issues
- A quick resolution anytime
- No time lost! The certified Microsoft Project consultant acts at distance away in a complete autonomy.
To help you master your budget, e-Labor Conseil sell Assistance tickets for Microsoft Project Professional and Microsoft Project Online.
You can add any quantity of tickets in your basket at any time, and you benefit from progressive rebate depending on the number of ticket you buy.
Instead of buying pack of days to PPM consultants with no limits, to people not dedicated to Assistance, you just buy assistance tickets and use them one by one, for report authoring or technical incident. You can start with one ticket and decide to carry on if pleased or stop if decieved. Here is an idea of prices:
- 1 e-Labor Assistance tickets = 250 euros - 280 USD
- 10 e-Labor Assistance tickets = 2000 euros - 2200 USD
More information:
